An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention
This qualitative study was a follow-up study of a quantitative study that was conducted to investigate the impact of quality assurance practices on university students' satisfaction and retention. The sample has been selected purposively from the already selected sample for the quantitative study. The sample consisted of six respondents who have extensive experience in the higher education sector more specifically in the quality enhancement department/cell. An interview protocol was developed focusing on research questions to collect their responses of them regarding the "exploration of the role of the Quality Assurance practices in students' retention and satisfaction". The conversations commenced with the introduction of the interviewees and the researcher and followed by opening questions transitioning to key questions. It was reflected by the participants' responses that there is a strong role of quality assurance practices in attaining students' satisfaction and retention.
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Quality Assurance, Students’ Satisfaction, Students’ Retention
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(1) Ashfaq Afzal
PhD Scholar, Division of Education, University of Education, Lahore, Punjab, Pakistan.
(2) Muhammad Luqman Khan
Assistant Professor, Department of Psychology, Riphah International University, Faisalabad Campus, Faisalabad, Punjab, Pakistan.
(3) Fatima Sikandar
Lecturer, Special Needs Education, Department of Education, School of Social Sciences and Humanities, University of Management and Technology, Lahore, Punjab, Pakistan.
Cite this article
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APA : Afzal, A., Khan, M. L., & Sikandar, F. (2023). An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention. Global Sociological Review, VIII(II), 184-191. https://doi.org/10.31703/gsr.2023(VIII-II).20
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CHICAGO : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. 2023. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review, VIII (II): 184-191 doi: 10.31703/gsr.2023(VIII-II).20
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HARVARD : AFZAL, A., KHAN, M. L. & SIKANDAR, F. 2023. An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention. Global Sociological Review, VIII, 184-191.
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MHRA : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. 2023. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review, VIII: 184-191
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MLA : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review, VIII.II (2023): 184-191 Print.
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OXFORD : Afzal, Ashfaq, Khan, Muhammad Luqman, and Sikandar, Fatima (2023), "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention", Global Sociological Review, VIII (II), 184-191
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TURABIAN : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review VIII, no. II (2023): 184-191. https://doi.org/10.31703/gsr.2023(VIII-II).20