The research revolves around the culture of emergency department. Hospital emergency departments make
a distinctive subculture inside the healthcare, in an atmosphere of social interaction and variation. Every
organization can create its own values. Hospitals or other primary care centers having emergency
departments usually. Initially, the emergency room was planned as a treatment room for emergency cases
such as road accident cases or other acute conditions in which life is on risk. This department later specialized
in the treatment of emergency cases which were presented with no consultation, by an emergency vehicle or
any transport available at that time. It was taken place in the Emergency department of Tehsil Headquarter
Hospital Pind Dadan Khan. The patients were interviewed regarding their experience, their time of arrival, the
medical personnel who received them and their satisfaction level with the provided treatment and care. The
other method which was used is participant as observer. The most consistently observed finding associated
with higher levels of satisfaction, was the patient-oriented care provided by doctors, nurses and paramedic
staff. Doctors and nurses who spent more time with the patient, had better communication skills, showed
more empathy and treated the patients within 5 minutes of arrival in the emergency resulted in more patient
satisfaction. On the basis of these characteristics, the calculated number of satisfied patients turned was
more than the patients who were not satisfied. However, major emergency patients responded that they would
not prefer emergency departments of public sector hospitals of Tehsil Pind Dadan Khan for future because
major emergency services were not available.
1-Rabbiyah MSc Student, Department of Anthropology, PMAS-AAUR, Rawalpindi, Punjab, Pakistan.2-Mahwish Zeeshan Lecturer, Department of Anthropology, PMAS-AAUR, Rawalpindi, Punjab, Pakistan.
Emergency Department, Health Care, Patient Satisfaction, Social Interaction.