PATIENT SATISFACTION RELATIVE TO RURAL POPULATION TRENDS IN AJK PAKISTAN

http://dx.doi.org/10.31703/gsr.2022(VII-I).13      10.31703/gsr.2022(VII-I).13      Published : Mar 2022
Authored by : Abdul Razzaq Khan

13 Pages : 125-133

References

  • Al-Omar, B. (2000). Patients, expectation, satisfaction and future behavior in hospitals in Riyadh city. Saudi Med Journal, 21(7), 655-665.
  • Albert, C., Davia, M. A. (2005). Education, Wages and Job Satisfaction. Paper Presented at the Epunet Conference, Colchester.
  • Ali. M, Aslam. M. A, Rafi. S, (2011). Users Perceptivity of Basic Health Units in Pakistan: Case Study of Sargodha District. International Journal of Environmental Research, 2 (6), 62- 65
  • Bleich, S. (2009). How does satisfaction with the health-care system relate to patient experience? Bulletin of the World Health Organization, 87(4), 271–278. https://doi.org/10.2471/blt.07.050401
  • Blizzard, R. (2002). Gender Comparisons: Patient Satisfaction and Loyalty. Gallup.
  • Cleary, P., & McNeil, B. (1988). Patient satisfaction as an indicator of quality care. Inquiry, 25, 25- 36.
  • Dawkins, P. M., Reichheld, F. F. (1990). Customer retention as a c0mpetitive weapon, Directors and Board, 14, 42-47.
  • Donabedian, A. (1980). The Definition of Quality and Approaches to Its Assessment. Volume I: Explorations in Quality Assessment and Monitoring. Ann Arbor: Health Administration Press.
  • Edwards, C., Staniszewsks, S. (2000). Accessing the user prespective. Health and Social care in the Community 8 (6), 417-424.
  • Fontana, P., & Vargas, J. R. (2010). Patient Satisfaction and self assessed health on primary health delivery offices: Empirical Studies in Social Sciences, 6th international student conference. Izmir University of Economics.
  • Hall, J. A., & Dornan, M. C. (1990). Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta- analysis. Social Science & Medicine, 30(7), 811–818. https://doi.org/10.1016/0277- 9536(90)90205-7
  • Ismail, K., Gadar, K. (2008). A beneficiary-driven and recipient-focused program using ISO 9001:2000 in teaching and learning in Malaysian University. The Journal of International Management Studies, 3, 133-140.
  • Jackson, J. L. (2001). The Effect of Unmet Expectations among Adults Presenting with Physical Symptoms. Annals of Internal Medicine, 134(9_Part_2), 889. https://doi.org/10.7326/0003-4819-134- 9_part_2-200105011-00013
  • Khan, M. A., (2009). Failure analysis of Primary health care in Pakistan and recommendations for change: Insaf Research Wing.
  • Kiyohara, L. Y., Kayano, L. K., Kobayashi, M. L. T., Alessi, M. S., Yamamoto, M. U., Yunes-Filho, P. R. M., Pessoa, R. R., Mandelbaum, R., Okubo, S. T., Watanuki, T., & Vieira, J. E. (2001). The patient-physician interactions as seen by undergraduate medical students. Sao Paulo Medical Journal, 119(3), 97–100. https://doi.org/10.1590/s1516- 31802001000300002
  • Lucas, A., Mogedal, S., Walt, G., Hodne, S. S., Kruse, S., Lee, K., et al. (1997). Cooperation for Health Development: The World Health Organisation's support to programmes at country level. Governments of Australia, Canada, Italy, Norway, Sweden and UK (p. 191). London.
  • McDonald, A., Langford, I. (2000). Observation and recommendations for assessing patient satisfaction in a primary care setting using a previously validated questionnaire. Health and Social care in the Community, 8, 109-118.
  • Mckinley, R., Roberts, C. (2001). Patient satisfaction without of hours primary medical care. Quality in Health Care, 10, 23-28.
  • Mendoza, A. J., Piechulek, H., & Al-Sabir, A. (2001). Client satisfaction and quality of healthcare in rural Bangladesh. Bulletin of the World Health Organization, 79, 512-517.
  • Mira, J. J., Aranaz, J. (2000). Patient satisfaction as an outcome measure in health care. Med Clin (Barc), 114, 26-33.
  • Narenjiha, M., Haghighat, S., Bahaddor, H., Shajari, J., & Behnamedin Jameie, S. (2012). The Importance of Physicians’ Communication Skills and Patients’ Satisfaction. Thrita Journal of Medical Sciences, 1(2), 57–61. https://doi.org/10.5812/thrita.5460
  • Paine, L. (1989). Giving Patients what they want. Journal of Hospital Management International, 340-41.
  • Pakdil, F., Harwood, T. M. (2005). Patient satisfaction in a pre-operative assessment clinic: An analysis using SERVQUAL dimensions. Total Quality Management & Business Excellence, 16, 15-30.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41. https://doi.org/10.2307/1251430
  • Pascoe, G. C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning, 6(3–4), 185– 210. https://doi.org/10.1016/0149- 7189(83)90002-2
  • Press, I., Ganey, R. & Malone, M. P. (1991). Satisfied patients can spell financial well-being. Health Care Finance Manager, 45, 34-36.
  • Qidwai, W., Dhanani, R. H., & Khan, F. M. (2003). Implications for the practice of a Patient Expectation and Satisfaction Survey at a teaching hospital in Karachi, Pakistan. Journal of the Pakistan Medical Association, 53, 122- 125.
  • Rahmqvist, M. (2001). Patient satisfaction in relation to age, health status and other background factors: a model for comparisons of care units. International Journal for Quality in Health Care, 13(5), 385–390. https://doi.org/10.1093/intqhc/13.5.385
  • Rebba, V., Rizzi, D. (2006). Measuring hospital efficiency through data envelopment analysis when policymakers' preferences matter: An application to a sample of Italian NHS hospital. Working papers 2006, Department of Economics, University of Venice"Ca'Foscari".
  • Reichheld., Frederick. & Earl-Sasser, Jr. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, 68, 105-11.
  • Salmen, L. F. (1999). Beneficiary assessment manual for social funds World Bank: Social Protection Discussion Paper No. 9930. Washington DC: World Bank.
  • Sharma, M., Vijay, T. S., Pateria, L. P. & Sharma, S. (2012). Impact of demographic factors on the satisfaction of investors towards policies: An empirical study. International Journal of Research in Finance & Marketing, 2, 54-67.
  • Sitthi-amorn, C. (2000). Strengthening health research capacity in developing countries: a critical element for achieving health equity Commentary: Health research and human development in Papua New Guinea Commentary: Does strengthening research capacity improve health equity? BMJ, 321(7264), 813–817. https://doi.org/10.1136/bmj.321.7264.813
  • Sower, V., Duffy, J., Kilbourne, K., Kohers, G. & Jones, P. (2001). The Dimensions of Service Quality for Hospitals: Development and Use of KQCAH Scale. Health C Manage Re, 26(2), 47- 59.
  • Sultana, A., Riaz, R., Rehman, A. & Sabir, S. A. (2009). Patient satisfaction in two tertiary care hospitals of Rawalpindi. Journal of Rawalpindi Medical College, 13 (1), 41-43.
  • Swamy, T. N. (1975). Patients and Hospitals, NIHE Bulletin, 3(7), 53-60
  • United Nations, UN. (2001). Health and Environment in National Development: Regional Progress and Preparations for Rio+10 Conference. The Fifty Fourth Regional Committee of South East Asia Region: Yangon: Myanmar.
  • Weisman, C. S., Rich, D. E., Rogers, J., Crawford, K. G., Grayson, C. E. & Henderson, J. T. (2000). Gender and patient satisfaction with primary care: Tuning in to women in quality measurement. J Womens Health Gender- Based Med, 9(6), 657–665.
  • Williams, S. J., & CALNAN, M. (1991). Key Determinants of Consumer Satisfaction With General Practice. Family Practice, 8(3), 237– 242. https://doi.org/10.1093/fampra/8.3.237
  • Zere, E., Mbeeli, T., Shangula, K., Mandlhate, C., Mutirua, K., Tjivambi, B. & Kapenambili, W. (2006). Technical efficiency of district hospitals: Evidence from Namibia using data envelopment analysis. Cost Effectiveness and Resource Allocation, 4, 5-13.
  • Zeithaml, V. A., Parasuraman, A. & Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. Free Press, New York, NY.
  • Al-Omar, B. (2000). Patients, expectation, satisfaction and future behavior in hospitals in Riyadh city. Saudi Med Journal, 21(7), 655-665.
  • Albert, C., Davia, M. A. (2005). Education, Wages and Job Satisfaction. Paper Presented at the Epunet Conference, Colchester.
  • Ali. M, Aslam. M. A, Rafi. S, (2011). Users Perceptivity of Basic Health Units in Pakistan: Case Study of Sargodha District. International Journal of Environmental Research, 2 (6), 62- 65
  • Bleich, S. (2009). How does satisfaction with the health-care system relate to patient experience? Bulletin of the World Health Organization, 87(4), 271–278. https://doi.org/10.2471/blt.07.050401
  • Blizzard, R. (2002). Gender Comparisons: Patient Satisfaction and Loyalty. Gallup.
  • Cleary, P., & McNeil, B. (1988). Patient satisfaction as an indicator of quality care. Inquiry, 25, 25- 36.
  • Dawkins, P. M., Reichheld, F. F. (1990). Customer retention as a c0mpetitive weapon, Directors and Board, 14, 42-47.
  • Donabedian, A. (1980). The Definition of Quality and Approaches to Its Assessment. Volume I: Explorations in Quality Assessment and Monitoring. Ann Arbor: Health Administration Press.
  • Edwards, C., Staniszewsks, S. (2000). Accessing the user prespective. Health and Social care in the Community 8 (6), 417-424.
  • Fontana, P., & Vargas, J. R. (2010). Patient Satisfaction and self assessed health on primary health delivery offices: Empirical Studies in Social Sciences, 6th international student conference. Izmir University of Economics.
  • Hall, J. A., & Dornan, M. C. (1990). Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta- analysis. Social Science & Medicine, 30(7), 811–818. https://doi.org/10.1016/0277- 9536(90)90205-7
  • Ismail, K., Gadar, K. (2008). A beneficiary-driven and recipient-focused program using ISO 9001:2000 in teaching and learning in Malaysian University. The Journal of International Management Studies, 3, 133-140.
  • Jackson, J. L. (2001). The Effect of Unmet Expectations among Adults Presenting with Physical Symptoms. Annals of Internal Medicine, 134(9_Part_2), 889. https://doi.org/10.7326/0003-4819-134- 9_part_2-200105011-00013
  • Khan, M. A., (2009). Failure analysis of Primary health care in Pakistan and recommendations for change: Insaf Research Wing.
  • Kiyohara, L. Y., Kayano, L. K., Kobayashi, M. L. T., Alessi, M. S., Yamamoto, M. U., Yunes-Filho, P. R. M., Pessoa, R. R., Mandelbaum, R., Okubo, S. T., Watanuki, T., & Vieira, J. E. (2001). The patient-physician interactions as seen by undergraduate medical students. Sao Paulo Medical Journal, 119(3), 97–100. https://doi.org/10.1590/s1516- 31802001000300002
  • Lucas, A., Mogedal, S., Walt, G., Hodne, S. S., Kruse, S., Lee, K., et al. (1997). Cooperation for Health Development: The World Health Organisation's support to programmes at country level. Governments of Australia, Canada, Italy, Norway, Sweden and UK (p. 191). London.
  • McDonald, A., Langford, I. (2000). Observation and recommendations for assessing patient satisfaction in a primary care setting using a previously validated questionnaire. Health and Social care in the Community, 8, 109-118.
  • Mckinley, R., Roberts, C. (2001). Patient satisfaction without of hours primary medical care. Quality in Health Care, 10, 23-28.
  • Mendoza, A. J., Piechulek, H., & Al-Sabir, A. (2001). Client satisfaction and quality of healthcare in rural Bangladesh. Bulletin of the World Health Organization, 79, 512-517.
  • Mira, J. J., Aranaz, J. (2000). Patient satisfaction as an outcome measure in health care. Med Clin (Barc), 114, 26-33.
  • Narenjiha, M., Haghighat, S., Bahaddor, H., Shajari, J., & Behnamedin Jameie, S. (2012). The Importance of Physicians’ Communication Skills and Patients’ Satisfaction. Thrita Journal of Medical Sciences, 1(2), 57–61. https://doi.org/10.5812/thrita.5460
  • Paine, L. (1989). Giving Patients what they want. Journal of Hospital Management International, 340-41.
  • Pakdil, F., Harwood, T. M. (2005). Patient satisfaction in a pre-operative assessment clinic: An analysis using SERVQUAL dimensions. Total Quality Management & Business Excellence, 16, 15-30.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41. https://doi.org/10.2307/1251430
  • Pascoe, G. C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning, 6(3–4), 185– 210. https://doi.org/10.1016/0149- 7189(83)90002-2
  • Press, I., Ganey, R. & Malone, M. P. (1991). Satisfied patients can spell financial well-being. Health Care Finance Manager, 45, 34-36.
  • Qidwai, W., Dhanani, R. H., & Khan, F. M. (2003). Implications for the practice of a Patient Expectation and Satisfaction Survey at a teaching hospital in Karachi, Pakistan. Journal of the Pakistan Medical Association, 53, 122- 125.
  • Rahmqvist, M. (2001). Patient satisfaction in relation to age, health status and other background factors: a model for comparisons of care units. International Journal for Quality in Health Care, 13(5), 385–390. https://doi.org/10.1093/intqhc/13.5.385
  • Rebba, V., Rizzi, D. (2006). Measuring hospital efficiency through data envelopment analysis when policymakers' preferences matter: An application to a sample of Italian NHS hospital. Working papers 2006, Department of Economics, University of Venice"Ca'Foscari".
  • Reichheld., Frederick. & Earl-Sasser, Jr. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, 68, 105-11.
  • Salmen, L. F. (1999). Beneficiary assessment manual for social funds World Bank: Social Protection Discussion Paper No. 9930. Washington DC: World Bank.
  • Sharma, M., Vijay, T. S., Pateria, L. P. & Sharma, S. (2012). Impact of demographic factors on the satisfaction of investors towards policies: An empirical study. International Journal of Research in Finance & Marketing, 2, 54-67.
  • Sitthi-amorn, C. (2000). Strengthening health research capacity in developing countries: a critical element for achieving health equity Commentary: Health research and human development in Papua New Guinea Commentary: Does strengthening research capacity improve health equity? BMJ, 321(7264), 813–817. https://doi.org/10.1136/bmj.321.7264.813
  • Sower, V., Duffy, J., Kilbourne, K., Kohers, G. & Jones, P. (2001). The Dimensions of Service Quality for Hospitals: Development and Use of KQCAH Scale. Health C Manage Re, 26(2), 47- 59.
  • Sultana, A., Riaz, R., Rehman, A. & Sabir, S. A. (2009). Patient satisfaction in two tertiary care hospitals of Rawalpindi. Journal of Rawalpindi Medical College, 13 (1), 41-43.
  • Swamy, T. N. (1975). Patients and Hospitals, NIHE Bulletin, 3(7), 53-60
  • United Nations, UN. (2001). Health and Environment in National Development: Regional Progress and Preparations for Rio+10 Conference. The Fifty Fourth Regional Committee of South East Asia Region: Yangon: Myanmar.
  • Weisman, C. S., Rich, D. E., Rogers, J., Crawford, K. G., Grayson, C. E. & Henderson, J. T. (2000). Gender and patient satisfaction with primary care: Tuning in to women in quality measurement. J Womens Health Gender- Based Med, 9(6), 657–665.
  • Williams, S. J., & CALNAN, M. (1991). Key Determinants of Consumer Satisfaction With General Practice. Family Practice, 8(3), 237– 242. https://doi.org/10.1093/fampra/8.3.237
  • Zere, E., Mbeeli, T., Shangula, K., Mandlhate, C., Mutirua, K., Tjivambi, B. & Kapenambili, W. (2006). Technical efficiency of district hospitals: Evidence from Namibia using data envelopment analysis. Cost Effectiveness and Resource Allocation, 4, 5-13.
  • Zeithaml, V. A., Parasuraman, A. & Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. Free Press, New York, NY.

Cite this article

    CHICAGO : Khan, Abdul Razzaq. 2022. "Patient Satisfaction Relative to Rural Population Trends in AJK, Pakistan." Global Sociological Review, VII (I): 125-133 doi: 10.31703/gsr.2022(VII-I).13
    HARVARD : KHAN, A. R. 2022. Patient Satisfaction Relative to Rural Population Trends in AJK, Pakistan. Global Sociological Review, VII, 125-133.
    MHRA : Khan, Abdul Razzaq. 2022. "Patient Satisfaction Relative to Rural Population Trends in AJK, Pakistan." Global Sociological Review, VII: 125-133
    MLA : Khan, Abdul Razzaq. "Patient Satisfaction Relative to Rural Population Trends in AJK, Pakistan." Global Sociological Review, VII.I (2022): 125-133 Print.
    OXFORD : Khan, Abdul Razzaq (2022), "Patient Satisfaction Relative to Rural Population Trends in AJK, Pakistan", Global Sociological Review, VII (I), 125-133