http://dx.doi.org/10.31703/gsr.2025(X-II).02
10.31703/gsr.2025(X-II).02
Published : Jun 2025
Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh
The shift to digital platforms has transformed academic library services, making web-based access essential in higher education. This study compares web-based library services of six Karachi universities three private and three public using a qualitative content analysis grounded in the LibQUAL+ Model. Findings show private universities offer more interactive features, while public ones provide clearer service descriptions. Common gaps include a lack of institutional repositories, limited open-access resources, weak multilingual support, and poor user engagement. To enhance digital services, libraries should integrate live chat, strengthen citation tools, and improve remote access to boost usability, accessibility, and academic support.
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Web-Based Library Services; Digital Libraries; Academic Libraries, LibQUAL+; Pakistan
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(1) Nadia Kiran
MS Scholar, Department of Social and Development Studies, Sindh Madressatul Islam University Karachi, Sindh, Pakistan, Pakistan.
(2) Muhammad Kamil Lakho
Assistant Professor, Department of Social and Development Studies, Sindh Madressatul Islam University Karachi, Sindh, Pakistan.
(3) Subhash Guriro
Associate Professor/Chairperson, Department of Social and Development Studies Sindh Madressatul Islam University Karachi, Sindh, Pakistan.
Cite this article
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APA : Kiran, N., Lakho, M. K., & Guriro, S. (2025). Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh. Global Sociological Review, X(II), 10-22. https://doi.org/10.31703/gsr.2025(X-II).02
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CHICAGO : Kiran, Nadia, Muhammad Kamil Lakho, and Subhash Guriro. 2025. "Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh." Global Sociological Review, X (II): 10-22 doi: 10.31703/gsr.2025(X-II).02
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HARVARD : KIRAN, N., LAKHO, M. K. & GURIRO, S. 2025. Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh. Global Sociological Review, X, 10-22.
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MHRA : Kiran, Nadia, Muhammad Kamil Lakho, and Subhash Guriro. 2025. "Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh." Global Sociological Review, X: 10-22
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MLA : Kiran, Nadia, Muhammad Kamil Lakho, and Subhash Guriro. "Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh." Global Sociological Review, X.II (2025): 10-22 Print.
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OXFORD : Kiran, Nadia, Lakho, Muhammad Kamil, and Guriro, Subhash (2025), "Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh", Global Sociological Review, X (II), 10-22
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TURABIAN : Kiran, Nadia, Muhammad Kamil Lakho, and Subhash Guriro. "Evaluating Web-Based Library Services: A Comparative Study of Private and Public University Libraries in Karachi, Sindh." Global Sociological Review X, no. II (2025): 10-22. https://doi.org/10.31703/gsr.2025(X-II).02