AN EXPLORATION INTO THE UNIVERSITY QUALITY ASSURANCE PRACTICES FOR MAINTAINING THE STUDENTS RETENTION

http://dx.doi.org/10.31703/gsr.2023(VIII-II).20      10.31703/gsr.2023(VIII-II).20      Published : Jun 2023
Authored by : Ashfaq Afzal , MuhammadLuqman Khan , Fatima Sikandar

20 Pages : 184-191

References

  • Abou-El-Sood, H., & Ghoniem, W. (2021). Exploring the effectiveness of total quality management in accounting education: the case of Egypt. Accounting Education, 31(2), 1–33. https://doi.org/10.1080/09639284.2021.1942937
  • Adina-PetruÅ£a, P. (2014). Quality Culture - A Key Issue for Romanian Higher Education. Procedia - Social and Behavioral Sciences, 116, 3805–3810. https://doi.org/10.1016/j.sbspro.2014.01.845
  • Ali, M. I., Ishfaq, U., & Ahmed, R. (2018). Impact of QEC Leaders’ Intellectual Competencies on Quality Enhancement of Higher Education Institutions. Global Social Sciences Review, III(I), 263–278. https://doi.org/10.31703/gssr.2018(III-I).16
  • Andleeb, S., & Jusoh, A. (2020). Institutional Internal Quality Assurance Assessment Practices and Student Satisfaction. Journal of Public Value and Administrative Insight, 3(3), 117–144. https://doi.org/10.31580/jpvai.v3i3.1647
  • Barbato, G., Bugaj, J., Campbell, D. F. J., Cerbino, R., Ciesielski, P., Feliks-DÅ‚ugosz, A., Milani, M., & Pausits, A. (2022). Performance indicators in higher education quality management of learning and teaching: lessons from a bench learning exercise of six European universities. Quality in Higher Education, 28(1), 82–105. https://doi.org/10.1080/13538322.2021.1951456
  • Bloch, C., Degn, L., Nygaard, S., & Haase, S. (2020). Does quality work work? A systematic review of academic literature on quality initiatives in higher education. Assessment & Evaluation in Higher Education, 46(5), 701–718. https://doi.org/10.1080/02602938.2020.1813250
  • Borsellino, V., Carta, V., & Varia, F. (2022). Skills for competitiveness: an empirical analysis of the educational provision for oenologists offered by Italian universities. The Journal of Agricultural Education and Extension, 29(2), 217–245. https://doi.org/10.1080/1389224x.2022.2039245
  • Chen, Y.-C. (2017). The relationships between brand association, trust, commitment, and satisfaction of higher education institutions. International Journal of Educational Management, 31(7), 973–985. https://doi.org/10.1108/ijem-10-2016-0212
  • Dhaqane, & Afrah. (2016). Satisfaction of students and academic performance at Benadir University. Journal of Education and Practice, 7(24), 59–63. https://files.eric.ed.gov/fulltext/EJ1112855.pdf
  • Dottin, P. C. (2021). Institutional accreditation of online institutions in the Anglophone Caribbean: synergies and misalignments. Quality in Higher Education, 27(3), 357–374. https://doi.org/10.1080/13538322.2021.1935277
  • El Alfy, S., & Abukari, A. (2019). Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students. Journal of Marketing for Higher Education, 30(1), 1–25. https://doi.org/10.1080/08841241.2019.1648360
  • ENQA. (2015). Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG). the European Association for Quality Assurance in Higher Education.
  • Fierro, F. D. D. (2022). On the possibility of a public regime in higher education: rethinking normative principles and policy frameworks. Critical Studies in Education, 64(2), 151–167. https://doi.org/10.1080/17508487.2022.2032234
  • Giraleas, D. (2019). Can we assess teaching quality on the basis of student outcomes? A stochastic frontier application. Studies in Higher Education, 46(7), 1325–1339. https://doi.org/10.1080/03075079.2019.1679762
  • Grebennikov, L., & Shah, M. (2013). Monitoring Trends in Student Satisfaction. Tertiary Education and Management, 19(4), 301–322. https://doi.org/10.1080/13583883.2013.804114
  • Gunn, A. (2018). Metrics and methodologies for measuring teaching quality in higher education: developing the Teaching Excellence Framework (TEF). Educational Review, 70(2), 129–148. https://doi.org/10.1080/00131911.2017.1410106
  • Hanssen, T.-E. S., & Solvoll, G. (2015). The importance of university facilities for student satisfaction at a Norwegian University. Facilities, 33(13/14), 744–759. https://doi.org/10.1108/f-11-2014-0081
  • Huisman, J., & Stensaker, B. (2022). Performance governance and management in higher education revisited: international developments and perspectives. Quality in Higher Education, 28(1), 106–119. https://doi.org/10.1080/13538322.2021.1951457
  • Keykha, A., Ezati, M., & Khodayari, Z. (2021). Identification of the barriers and factors affecting the quality of higher education in Allameh Tabataba’i University from the viewpoints of faculty members. Quality in Higher Education, 28(3), 326–344. https://doi.org/10.1080/13538322.2021.1968107
  • Liu, S. (2014). Higher Education Quality Assessment in China: An Impact Study. Higher Education Policy, 28(2), 175–195. https://doi.org/10.1057/hep.2014.3
  • McKenna, S., & Boughey, C. (2014). Argumentative and trustworthy scholars: the construction of academic staff at research-intensive universities. Teaching in Higher Education, 19(7), 825–834. https://doi.org/10.1080/13562517.2014.934351
  • Mussawy, S. A. J., & Rossman, G. B. (2020). Quality assurance and accreditation in Afghanistan: exploring sensemaking and sense giving in policy implementation. Quality in Higher Education, 27(1), 99–122. https://doi.org/10.1080/13538322.2020.1833419
  • Pechmann, P., & Haase, S. (2021). How Policy Makers Employ the Term Quality in Higher Education Policymaking. Scandinavian Journal of Educational Research, 66(2), 355–366. https://doi.org/10.1080/00313831.2020.1869081
  • Romenti, S., Invernizzi, E., & Biraghi, S. (2012). Engaging employers to develop quality in higher education: the case of communication studies in Italy. Quality in Higher Education, 18(2), 205– 220. https://doi.org/10.1080/13538322.2012.691201
  • Shabbir, M. Z., & Khalid, M. (2016). Humanizing Research Culture System through Quality Assurance Practices in the Universities of Pakistan. Bulletin of Education and Research, 38(1), 235–250
  • Stalmeijer, R. E., Whittingham, J. R. D., Bendermacher, G. W. G., Wolfhagen, I. H. A. P., Dolmans, D. H. J. M., & Sehlbach, C. (2022). Continuous enhancement of educational quality – fostering a quality culture: AMEE Guide No. 147. Medical Teacher, 45(1), 6–16 . https://doi.org/10.1080/0142159x.2022.2057285
  • Stensaker, B., & Maassen, P. (2015). A conceptualisation of available trust-building mechanisms for international quality assurance of higher education. Journal of Higher Education Policy and Management, 37(1), 30–40. https://doi.org/10.1080/1360080x.2014.991538
  • Wilmot, K., & McKenna, S. (2018). Writing groups as transformative spaces. Higher Education Research & Development, 37(4), 868-882. https://doi.org/10.1080/07294360.2018.1450361
  • Zafar, A., & Ahmad, R. (2018). Role of Quality Assurance in Establishing Quality Culture at PMAS Arid Agriculture University Rawalpindi. Research Journal of PNQAHE, 1(1), 21-27. http://pnqahe.org/journal/wp- content/uploads/2022/04/1.1-2020-4- Ainee.pdf
  • Zavale, N. C. (2021). Challenges of accreditation in an African university: reflections from the Eduardo Mondlane University, in Mozambique. Quality in Higher Education, 28(2), 236–260. https://doi.org/10.1080/13538322.2021.2010987
  • Zhu, X., & Sharp, J. G. (2021). “Service quality” and higher education: investigating Chinese international student and academic perspectives at a UK university. Journal of Further and Higher Education, 46(1), 1–19. https://doi.org/10.1080/0309877x.2021.1875202

References

  • Abou-El-Sood, H., & Ghoniem, W. (2021). Exploring the effectiveness of total quality management in accounting education: the case of Egypt. Accounting Education, 31(2), 1–33. https://doi.org/10.1080/09639284.2021.1942937
  • Adina-PetruÅ£a, P. (2014). Quality Culture - A Key Issue for Romanian Higher Education. Procedia - Social and Behavioral Sciences, 116, 3805–3810. https://doi.org/10.1016/j.sbspro.2014.01.845
  • Ali, M. I., Ishfaq, U., & Ahmed, R. (2018). Impact of QEC Leaders’ Intellectual Competencies on Quality Enhancement of Higher Education Institutions. Global Social Sciences Review, III(I), 263–278. https://doi.org/10.31703/gssr.2018(III-I).16
  • Andleeb, S., & Jusoh, A. (2020). Institutional Internal Quality Assurance Assessment Practices and Student Satisfaction. Journal of Public Value and Administrative Insight, 3(3), 117–144. https://doi.org/10.31580/jpvai.v3i3.1647
  • Barbato, G., Bugaj, J., Campbell, D. F. J., Cerbino, R., Ciesielski, P., Feliks-DÅ‚ugosz, A., Milani, M., & Pausits, A. (2022). Performance indicators in higher education quality management of learning and teaching: lessons from a bench learning exercise of six European universities. Quality in Higher Education, 28(1), 82–105. https://doi.org/10.1080/13538322.2021.1951456
  • Bloch, C., Degn, L., Nygaard, S., & Haase, S. (2020). Does quality work work? A systematic review of academic literature on quality initiatives in higher education. Assessment & Evaluation in Higher Education, 46(5), 701–718. https://doi.org/10.1080/02602938.2020.1813250
  • Borsellino, V., Carta, V., & Varia, F. (2022). Skills for competitiveness: an empirical analysis of the educational provision for oenologists offered by Italian universities. The Journal of Agricultural Education and Extension, 29(2), 217–245. https://doi.org/10.1080/1389224x.2022.2039245
  • Chen, Y.-C. (2017). The relationships between brand association, trust, commitment, and satisfaction of higher education institutions. International Journal of Educational Management, 31(7), 973–985. https://doi.org/10.1108/ijem-10-2016-0212
  • Dhaqane, & Afrah. (2016). Satisfaction of students and academic performance at Benadir University. Journal of Education and Practice, 7(24), 59–63. https://files.eric.ed.gov/fulltext/EJ1112855.pdf
  • Dottin, P. C. (2021). Institutional accreditation of online institutions in the Anglophone Caribbean: synergies and misalignments. Quality in Higher Education, 27(3), 357–374. https://doi.org/10.1080/13538322.2021.1935277
  • El Alfy, S., & Abukari, A. (2019). Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students. Journal of Marketing for Higher Education, 30(1), 1–25. https://doi.org/10.1080/08841241.2019.1648360
  • ENQA. (2015). Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG). the European Association for Quality Assurance in Higher Education.
  • Fierro, F. D. D. (2022). On the possibility of a public regime in higher education: rethinking normative principles and policy frameworks. Critical Studies in Education, 64(2), 151–167. https://doi.org/10.1080/17508487.2022.2032234
  • Giraleas, D. (2019). Can we assess teaching quality on the basis of student outcomes? A stochastic frontier application. Studies in Higher Education, 46(7), 1325–1339. https://doi.org/10.1080/03075079.2019.1679762
  • Grebennikov, L., & Shah, M. (2013). Monitoring Trends in Student Satisfaction. Tertiary Education and Management, 19(4), 301–322. https://doi.org/10.1080/13583883.2013.804114
  • Gunn, A. (2018). Metrics and methodologies for measuring teaching quality in higher education: developing the Teaching Excellence Framework (TEF). Educational Review, 70(2), 129–148. https://doi.org/10.1080/00131911.2017.1410106
  • Hanssen, T.-E. S., & Solvoll, G. (2015). The importance of university facilities for student satisfaction at a Norwegian University. Facilities, 33(13/14), 744–759. https://doi.org/10.1108/f-11-2014-0081
  • Huisman, J., & Stensaker, B. (2022). Performance governance and management in higher education revisited: international developments and perspectives. Quality in Higher Education, 28(1), 106–119. https://doi.org/10.1080/13538322.2021.1951457
  • Keykha, A., Ezati, M., & Khodayari, Z. (2021). Identification of the barriers and factors affecting the quality of higher education in Allameh Tabataba’i University from the viewpoints of faculty members. Quality in Higher Education, 28(3), 326–344. https://doi.org/10.1080/13538322.2021.1968107
  • Liu, S. (2014). Higher Education Quality Assessment in China: An Impact Study. Higher Education Policy, 28(2), 175–195. https://doi.org/10.1057/hep.2014.3
  • McKenna, S., & Boughey, C. (2014). Argumentative and trustworthy scholars: the construction of academic staff at research-intensive universities. Teaching in Higher Education, 19(7), 825–834. https://doi.org/10.1080/13562517.2014.934351
  • Mussawy, S. A. J., & Rossman, G. B. (2020). Quality assurance and accreditation in Afghanistan: exploring sensemaking and sense giving in policy implementation. Quality in Higher Education, 27(1), 99–122. https://doi.org/10.1080/13538322.2020.1833419
  • Pechmann, P., & Haase, S. (2021). How Policy Makers Employ the Term Quality in Higher Education Policymaking. Scandinavian Journal of Educational Research, 66(2), 355–366. https://doi.org/10.1080/00313831.2020.1869081
  • Romenti, S., Invernizzi, E., & Biraghi, S. (2012). Engaging employers to develop quality in higher education: the case of communication studies in Italy. Quality in Higher Education, 18(2), 205– 220. https://doi.org/10.1080/13538322.2012.691201
  • Shabbir, M. Z., & Khalid, M. (2016). Humanizing Research Culture System through Quality Assurance Practices in the Universities of Pakistan. Bulletin of Education and Research, 38(1), 235–250
  • Stalmeijer, R. E., Whittingham, J. R. D., Bendermacher, G. W. G., Wolfhagen, I. H. A. P., Dolmans, D. H. J. M., & Sehlbach, C. (2022). Continuous enhancement of educational quality – fostering a quality culture: AMEE Guide No. 147. Medical Teacher, 45(1), 6–16 . https://doi.org/10.1080/0142159x.2022.2057285
  • Stensaker, B., & Maassen, P. (2015). A conceptualisation of available trust-building mechanisms for international quality assurance of higher education. Journal of Higher Education Policy and Management, 37(1), 30–40. https://doi.org/10.1080/1360080x.2014.991538
  • Wilmot, K., & McKenna, S. (2018). Writing groups as transformative spaces. Higher Education Research & Development, 37(4), 868-882. https://doi.org/10.1080/07294360.2018.1450361
  • Zafar, A., & Ahmad, R. (2018). Role of Quality Assurance in Establishing Quality Culture at PMAS Arid Agriculture University Rawalpindi. Research Journal of PNQAHE, 1(1), 21-27. http://pnqahe.org/journal/wp- content/uploads/2022/04/1.1-2020-4- Ainee.pdf
  • Zavale, N. C. (2021). Challenges of accreditation in an African university: reflections from the Eduardo Mondlane University, in Mozambique. Quality in Higher Education, 28(2), 236–260. https://doi.org/10.1080/13538322.2021.2010987
  • Zhu, X., & Sharp, J. G. (2021). “Service quality” and higher education: investigating Chinese international student and academic perspectives at a UK university. Journal of Further and Higher Education, 46(1), 1–19. https://doi.org/10.1080/0309877x.2021.1875202

Cite this article

APA

    APA : Afzal, A., Khan, M. L., & Sikandar, F. (2023). An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention. Global Sociological Review, VIII(II), 184-191. https://doi.org/10.31703/gsr.2023(VIII-II).20

CHICAGO

    CHICAGO : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. 2023. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review, VIII (II): 184-191 doi: 10.31703/gsr.2023(VIII-II).20

HARVARD

    HARVARD : AFZAL, A., KHAN, M. L. & SIKANDAR, F. 2023. An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention. Global Sociological Review, VIII, 184-191.

MHRA

    MHRA : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. 2023. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review, VIII: 184-191

MLA

    MLA : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review, VIII.II (2023): 184-191 Print.

OXFORD

    OXFORD : Afzal, Ashfaq, Khan, Muhammad Luqman, and Sikandar, Fatima (2023), "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention", Global Sociological Review, VIII (II), 184-191

TURABIAN

    TURABIAN : Afzal, Ashfaq, Muhammad Luqman Khan, and Fatima Sikandar. "An Exploration into the University Quality Assurance Practices for Maintaining the Students’ Retention." Global Sociological Review VIII, no. II (2023): 184-191. https://doi.org/10.31703/gsr.2023(VIII-II).20